NexPro CRM ("NexPro", "we", "us", or "our"), powered by Spectus Infotech, respects your privacy and is committed to protecting the personal and business information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit the NexPro CRM website, create or use a NexPro CRM account, use our CRM application, communicate with us, or otherwise use our services.
By accessing or using NexPro CRM, you acknowledge that you have read and understood this Privacy Policy.
About NexPro CRM
NexPro CRM is a CRM platform designed for real-estate consultants, property brokers, brokerage firms, and related businesses.
The platform may provide features including:
- Property and inventory management
- Lead management
- Lead assignment and qualification
- Customer and owner contact management
- Staff and user management
- Role-based permissions
- Property search and matching
- Site-visit tracking
- Follow-up and activity management
- WhatsApp notifications and OTP authentication
- Business analytics and reporting
- Login and activity tracking
- Audit logs
- Cloud-hosted deployment
- Self-hosted deployment
Information We Collect
Depending on how you use NexPro, we may collect:
- Full name
- Business/company name
- Email address
- Mobile/telephone number
- Job title or designation
- Login credentials
- Business address
- Account preferences
- Property details
- Property owner information
- Lead information
- Customer information
- Buyer or tenant requirements
- Contact numbers
- Email addresses
- Property locations
- Pricing and budget information
- Site-visit details
- Follow-up remarks
- Notes and communication records
- Staff information
- Business transaction or deal information
- Documents, images, spreadsheets, or other files uploaded to the CRM
- IP address
- Browser and device information
- Login history
- Session information
- Authentication records
- Login timestamps
- Security and access events
- Website and CRM usage information
How We Use Information
We may use collected information to:
- Create and manage NexPro accounts
- Provide access to the CRM
- Deliver requested features and services
- Authenticate users
- Send WhatsApp OTPs and service notifications
- Manage subscriptions and billing
- Provide customer support
- Perform onboarding and data migration
- Maintain and improve the platform
- Detect, prevent, and investigate security incidents
- Monitor system performance
- Maintain audit and activity logs
- Troubleshoot technical issues
- Communicate important service updates
- Comply with applicable legal and regulatory obligations
- Protect our rights, users, systems, and property
- Generate aggregated or anonymized analytics
We do not sell customer CRM data or personal information to third parties for their independent marketing purposes.
Customer Data and Data Ownership
NexPro allows businesses to maintain control over their property, lead, customer, and business information.
For cloud-hosted NexPro accounts, the customer remains responsible for information entered into the CRM while NexPro processes such information to provide the contracted services.
For self-hosted deployments, customer data is hosted on infrastructure selected and controlled by the customer.
Customers are responsible for ensuring that they have the necessary rights, notices, permissions, and lawful basis to collect and process personal information entered into NexPro.
Sharing of Information
We may share information where reasonably necessary to operate NexPro or comply with applicable obligations.
This may include trusted service providers for:
- Cloud infrastructure
- Hosting
- Database services
- Payment processing
- Email delivery
- WhatsApp or messaging services
- Authentication
- Analytics
- Security monitoring
- Technical support
We may also disclose information when required or permitted by applicable law, regulation, legal process, court order, or governmental request.
WhatsApp and Messaging
NexPro may use WhatsApp or other messaging services for:
- Login OTP verification
- Lead notifications
- Staff notifications
- System notifications
- Other communications configured by the customer
Third-party messaging services are also subject to their own terms and privacy policies.
Cookies
The NexPro website may use cookies and similar technologies for:
- Essential website functionality
- Authentication and session management
- Preferences
- Website performance
- Security
- Analytics and service improvement
Users may control cookies through their browser settings.
Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include:
- Encryption of data in transit
- Secure authentication
- Two-layer authentication
- Role-based access controls
- Session management
- Access controls
- Activity and audit logging
- Security monitoring
- Backups
- Tenant-level data separation for cloud deployments
- Administrative access controls
No internet-based system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide requested services
- Maintain accounts
- Fulfil contractual obligations
- Resolve disputes
- Maintain security and audit records
- Comply with legal, accounting, tax, or regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to legal and contractual requirements.
Your Rights
Subject to applicable law, users may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Request information about data processing
- Raise a complaint regarding personal data processing
Where information is controlled by an organization, requests relating to CRM data may need to be directed to the organization's account administrator.
Children's Privacy
NexPro is intended for businesses and professional users and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
Third-Party Services and Links
The website or CRM may contain links to or integrations with third-party websites, applications, platforms, or services.
NexPro is not responsible for the privacy practices, security, content, or policies of third-party services.
Self-Hosted Deployments
For self-hosted NexPro deployments:
- The customer is primarily responsible for infrastructure security.
- The customer is responsible for backups unless otherwise agreed.
- The customer is responsible for server access controls.
- The customer is responsible for compliance relating to data stored on its infrastructure.
International Data Processing
Depending on infrastructure and third-party service providers, certain information may be processed or stored outside India.
Where required by applicable law, appropriate safeguards will be implemented.
For self-hosted deployments, the data location generally depends on the infrastructure selected by the customer.
Marketing Communications
We may send service-related communications including:
- Account notifications
- Security alerts
- Billing notifications
- Service updates
- Important policy changes
Where permitted by law, promotional communications may also be sent. Users may opt out of non-essential promotional communications.
Data Breaches and Security Incidents
If we become aware of a personal data breach affecting information under our control, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.
Where notification is required by applicable law, notifications will be provided as legally required.
Changes to Privacy Policy
We may periodically update this Privacy Policy to reflect changes in services, technology, legal requirements, or business practices.
Material changes may be communicated through the website, CRM, email, or another appropriate method.
Governing Law
This Privacy Policy is intended to be governed by the laws applicable in India, subject to mandatory rights or protections available under applicable law.
Contact Us
NexPro CRM
Powered by Spectus Infotech
804, The Capital 2, Science City Road,
Near Satyamev Elysium, Sola,
Ahmedabad, Gujarat 380060, India
Phone: +91-90236 09290
Website: https://nexprocrm.com/