Thank you for choosing NexPro CRM, powered by Spectus Infotech.
NexPro provides a trial period for eligible customers so businesses can evaluate the platform before purchasing a paid subscription.
Trial Period
Eligible new customers may receive a 7-day trial period, as specified on the applicable NexPro pricing page, quotation, proposal, or onboarding communication.
During the trial:
- Customers can evaluate NexPro features.
- No refund is applicable to a free trial because no subscription payment is made during the trial.
- Trial access may be subject to feature or usage limitations.
- NexPro may require valid account or business information to activate a trial.
- Trial eligibility may be changed or discontinued at NexPro's discretion.
Subscription Payments
Paid NexPro subscriptions are billed according to the selected plan, pricing, quotation, invoice, or agreement.
Applicable taxes, including GST, may be charged where required by law.
Monthly Subscription Cancellation
Customers may request cancellation of a monthly subscription at any time.
Unless otherwise agreed:
- Cancellation takes effect at the end of the current paid billing period.
- Customers may continue using the service until the end of the current billing period.
- No refund is provided for unused portions of the current billing period.
- The next recurring charge will not be made after successful cancellation.
Annual Subscription Cancellation
For annual subscriptions:
- Customers may request cancellation at any time.
- Cancellation generally prevents renewal for the following subscription term.
- Customers may continue using NexPro until the end of the paid annual term.
- Unless otherwise agreed or required by applicable law, unused months of an annual subscription are not refundable after the applicable refund period.
Refund Eligibility
NexPro does not generally provide refunds for subscription periods that have already started or unused portions of a billing period.
A refund may be considered for:
- Duplicate payments caused by a technical or billing error
- Incorrect amounts charged due to an error attributable to NexPro
- Unauthorized payments where reasonably verified
- Material service issues NexPro is unable to resolve within a reasonable period
- Situations where a refund is required by applicable law
- Other circumstances specifically approved by NexPro in writing
Refunds are generally not provided because:
- The customer did not use the service
- The customer changed their mind
- The customer did not complete onboarding
- The customer did not configure the CRM
- The customer did not use available features
- The customer selected an unsuitable plan
- The customer failed to cancel before the next billing date
Service Issues
If a significant technical issue materially prevents use of NexPro, customers should contact support as soon as possible.
Depending on the circumstances, NexPro may provide:
- Technical assistance
- Service restoration
- Account credit
- Subscription extension
- Partial refund
- Full refund
The remedy depends on the nature, duration, and impact of the issue.
Plan Changes
If a customer changes their subscription plan:
- Downgrades do not automatically result in cash refunds.
- Applicable differences may be provided as account credit or reflected in a future invoice.
- Upgrades may require payment of the applicable price difference.
- Enterprise, custom, and self-hosted plans may have separate terms.
Self-Hosted Deployments
Refunds for self-hosted deployments may be subject to separate terms because they may involve:
- Installation
- Configuration
- Server setup
- Customization
- Data migration
- Training
- Integration work
- Technical support
Fees already incurred for completed implementation, customization, migration, configuration, or professional services may be non-refundable unless otherwise agreed in writing.
Data Export After Cancellation
Customers should export or request required CRM information before their account or subscription is terminated.
Where technically and contractually applicable, NexPro may provide reasonable assistance with data export.
After account termination, data may be deleted or made inaccessible according to NexPro's Privacy Policy, applicable agreement, backup retention practices, and legal obligations.
Refund Request Process
To request a refund, contact the NexPro support team.
Include:
- Registered account/business name
- Registered email address
- Invoice or transaction reference
- Date of payment
- Amount paid
- Reason for the refund request
- Supporting information, where applicable
Additional information may be requested to verify the account and transaction.
Refund Processing
Once a refund is approved, NexPro will initiate the refund through the original payment method where reasonably possible.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other payment service.
Taxes
Refunds will be processed according to applicable tax and invoicing requirements.
GST or other applicable taxes may be adjusted or reversed according to applicable law and the nature of the refund.
Fraudulent or Unauthorized Use
NexPro may suspend or terminate accounts involved in:
- Fraudulent transactions
- Payment abuse
- Unauthorized access
- Trial abuse
- Attempts to circumvent subscription restrictions
- Terms violations
- Illegal or unauthorized use
Refund eligibility in such circumstances will be determined based on the circumstances and applicable law.
Promotional and Discounted Plans
Special promotions, discounts, coupons, introductory pricing, or negotiated pricing may have separate refund or cancellation terms.
Where a promotional offer contains specific refund terms, those terms apply to that offer.
Enterprise and Custom Agreements
Enterprise, custom, self-hosted, and specially negotiated subscriptions may be governed by separate written agreements.
Where a separate agreement contains refund, cancellation, termination, or payment provisions, those provisions take precedence over this general policy to the extent permitted by law.
Policy Changes
NexPro may update this Refund & Cancellation Policy from time to time.
The updated policy will be published on the NexPro website with a revised effective date.
Governing Law
This Refund & Cancellation Policy is intended to be governed by the laws applicable in India, subject to mandatory consumer or statutory rights available under applicable law.
Contact Us
NexPro CRM
Powered by Spectus Infotech
804, The Capital 2, Science City Road,
Near Satyamev Elysium, Sola,
Ahmedabad, Gujarat 380060, India
Phone: +91-90236 09290
Website: https://nexprocrm.com/